This policy covers physical gear purchased through the Fellrise outfitter shop. It is demo content for a WordPress theme — a site running this theme for real should replace it with its own terms.
Returns
Unused gear in its original packaging can be returned within 30 days of delivery for a refund or exchange. After 30 days, we can’t offer a refund or exchange. To start a return, contact us with your order number and the reason for the return; we’ll confirm the return address and next steps by email.
What can’t be returned
Consumable items that ship sealed can’t be returned once the seal is broken, for hygiene and safety reasons. This covers items under Hydration & Nutrition marked as consumable on their product page — fuel canisters and freeze-dried meal packs — plus any first-aid or medical-kit contents once opened. Everything else in the catalogue (packs, shelters, sleep systems, apparel, navigation and electronics, technical hardware) is returnable under the standard 30-day window above, provided it is unused and in its original packaging.
Damaged or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact us with your order number and photos of the item. We’ll arrange a replacement or a full refund, including return shipping, at no cost to you.
Refunds
Once we receive and inspect your return, we’ll notify you by email whether it’s approved. Approved refunds are issued to your original payment method within a few business days; how long it takes to appear depends on your card issuer or payment provider.
Exchanges
If you need a different size or model of the same item, the fastest route is to return the original for a refund and place a new order — this avoids the delay of a physical item swap in transit.
Return shipping
Unless the return is due to our error (damaged, defective, or incorrect item), you’re responsible for return shipping costs, and we recommend a trackable shipping service — we can’t guarantee we’ll receive a returned item sent without tracking.
Contact
For any return, refund, or exchange question, reach the basecamp team at the notification address shown in this site’s contact details.